As of: January 20, 2022
IMPORTANT NOTICE: All products sold are food products and all sales are final. We reserve the right to ship products frozen if you do not respond to our emails or phone calls. All products are sold “as is” and “where is” without any warranty, express or implied. You are responsible for being prepared to receive the products upon delivery. We reserve the right to charge any costs associated with chargebacks or disputes. By purchasing, you agree to waive personal service and accept service via email for any legal action we may take.
Read Below: Just because we offer free shipping doesn’t mean it should take a long time. Orders typically ship on Mondays. Free shipping only applies to the US West Coast States where UPS or FedEx will deliver. We have offer Flat Rate shipping rates to the US East Coast.
Fresh Grapes: Please note that if you purchase different varietals in an order, we will try to ship them fresh together; however, please note that different varietals mature at different times and as such there is no guarantee they will be shipped fresh. We will hold orders crushed/destemmed/frozen until the order can ship together completely. You may be charged for a container fee.
Shipping Times: Please note, not every destination on the East Coast delivers in the same time frame. If you are located on the East Coast and place an order on Wednesday-Friday we may not ship until the following Monday. This is because we don’t want the pails to sit in a shipping warehouse of unknown temperature over the weekend. The shipping carriers usually give an estimate and we dont want it to take more than 5 days transit time to reach you. We offer expedited services as well, those we ship out within 24 hours. West Coast orders will also typically ship out within 1 business day.
Need your order faster? Please use the expedited option or contact us. Most orders within the lower 48 states will deliver between 1-5 days after the shipment is dispatched.
Shipping Information All domestic orders will be shipped USPS, FedEx, or UPS Ground unless otherwise specified.
Shipping to a PO Box? Due to issues with P.O. Box shipments and notifications to customers, we are discontinuing this as an allowable method. We apologize for any inconvenience. typically a P.O. Box order unnecessarily adds an additional 1-3 days between notification and order pickup which would adversely hurt the frozen must products.
Common Postal Holidays. We try to avoid shipping on these dates.
- January – New Years Day
- January – Martin Luther King Jr. Day
- February – President’s Day
- May – Memorial Day
- July – Independence Day
- September – Labor Day
- October – Columbus Day
- November – Veterans Day
- November – Thanksgiving Day – We avoid shipping the week after Black Friday and Cyber Monday due to huge delays experienced. Delays + Frozen Goods = Bad Idea!
- December – Christmas Day – From Christmas to NYE may experience delays due to holiday travel and limited shipping options.
Shipping Errors Any discrepancy, including wrong items or missing items, must be reported to to us within 2 days of receipt. We will not be responsible for lost or damaged shipments discovered after 2 days.