ALL SALES ARE FINAL. By completing your purchase, you acknowledge and agree to the following terms:
- Limited Replacement Policy
- All grape and juice products are final sale
- Replacements are handled on a case-by-case basis at our sole discretion
- We reserve the right to substitute frozen product for fresh in all cases including but not limited to:
- If fresh product is no longer available
- If purchase is made outside harvest window
- If quality issues are verified
- If shipping or handling errors occur
- If harvest conditions change
- In-person inspection requests must be scheduled in advance
- No guaranteed replacements due to limited harvest windows
- No refunds under any circumstances
- Product Condition and Availability
- All products are sold “AS IS” and “WHERE IS”
- No warranties or guarantees, express or implied
- Fresh product availability is strictly limited to harvest windows
- Orders outside harvest windows will be fulfilled with frozen product
- Natural variations in color, sugar content, and acid levels are expected
- Customer accepts product in current condition upon delivery
- Harvest Window Limitations
- Fresh products are only available during specific harvest periods
- Harvest dates vary based on weather and growing conditions
- Limited replacement options during harvest
- After harvest period, only frozen replacements available
- No guarantee of fresh product availability
- Weather and growing conditions may affect availability
- Delivery Requirements
- Customer MUST be prepared to receive product on delivery date
- Proper equipment for handling required
- Temperature-controlled storage ready if needed
- Adequate staff for unloading
- Failure to meet these requirements voids any replacement options
[Rest of previous policies remain the same…]
REPLACEMENT REQUEST PROCESS
- Initial Notification
- Must notify us immediately upon delivery
- Document issues with photos
- Note problems on delivery receipt
- Contact customer service immediately
- Review Process
- Each case evaluated individually
- No guaranteed outcomes
- Replacement decisions at our sole discretion
- Frozen product may be only option
- Limited by harvest schedule and availability
- Timing Limitations
- Requests must be made within 2 hours of delivery
- Fresh replacements only possible during harvest
- Outside harvest window, only frozen available
- No exceptions to timing requirements
- Replacement Fulfillment
- May be fulfilled with frozen product
- Subject to availability
- Shipping costs may apply
- Must accept replacement as offered
- No guarantee of fresh product
By placing an order, you acknowledge all these terms and conditions. You accept that replacements are not guaranteed and may be fulfilled with frozen product at our discretion. You understand that fresh product availability is strictly limited to harvest windows and that all replacement decisions are final.